IS THERE A RETURN POLICY?
Yes. You may return your order within 5 working days upon receiving the item(s) in exchange for a new one, provided that the item(s) is/are in its original packaging. Only damaged and expired products can be returned in exchange for new ones. Returns after 5 working days upon receiving the item(s) will not be entertained. Kindly notify our Administrator at admin@moncheriessentials.com prior to sending back damaged or expired products as our Administrator will provide a procedure guideline.
HOW DO I RETURN MY GOODS?
Items can only be returned for Store Credit Points. If you wish to return an item, please fill in the Returns Slip Form you received with your shipment, and send the item back to us in its original packaging. If you no longer have the Returns Slip Form, please contact MON CHÉRI at enquiries@moncheriessentials.com and we will email a copy to you. Kindly fill in the Returns Slip Form, pack the item and send it back to: MC ESSENTIALS Sdn. Bhd. Unit 03-01, Soho 1, Empire Damansara No.2, Jalan PJU 8/8A, Damansara Perdana 47820 Petaling Jaya, Selangor. Once we have received the returned item, we will process your request within 5 business days and the Store Credit Points would be issued. An email notification will be sent to you once the Store Credit Points has been issued. Again, please note that Store Credit Points are only granted once returned items have been deemed to be in reasonable condition with its original packaging.
DO I GET THE MONEY CREDITED BACK INTO MY ACCOUNT?
Unfortunately we are not able to credit money back into your account. For returned items, we are only able to issue Store Credit Points to be used on your next purchase.
